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Help Desk Technician Apply Apply
Position Detail
Requisition/Job ID#:
7780918
Department:
Information Technology
Functional Area:
Information Technology
Shift:
Days
City/State:
Prairie du Chien, WI
Education Required:
Associate Degree
Position Description
This position can be either full-time or part-time dependent on candidate preference!

Conducts business process analysis and needs assessments in conjunction with department directors and staff in an effort to align IT solutions with business initiatives in the clinical environment.

Essential Functions Statement(s)
• Supports Crossing Rivers Health staff by trouble shooting and resolving information systems problems and issues.
• Communicates with Crossing Rivers Health staff requests for technical assistance in person, via phone, and electronically.
• Researches questions using available information resources and advises information systems users on appropriate actions.
• Logs help desk interactions and assists with the administration of help desk software.
• Identifies and escalates situations that require urgent attention. Redirects problems to the appropriate resource.
• Communicates with EPIC and other Crossing Rivers Health information systems vendors. Acts as a bridge between vendors and Crossing Rivers Staff when resolving problems issues.
• Performs tape backup rotation duties for the CPSI Linux Server.
• Keeps abreast of changes and enhancements involving the Crossing Rivers Health information systems.
• Works with the IT Director and IT Manager to set up tables and switches and maintains computer documentation according to organization policy.
• Identifies quality improvement opportunities and barriers. Uses LEAN principles to improve operations where appropriate.
• Participates in the on-call rotation.
Position Requirements
SKILLS & ABILITIES
Education:
Associate's Degree (two year college or technical school) Required, Field of Study: Computer Science or equivalent experience
Bachelor's Degree (four year college or technical school) Preferred, Field of Study: Computer Science, or Information Science or related field

Experience:
Minimum two years software troubleshooting and/or help desk experience

Computer Skills:
Extensive knowledge of computer software and hardware, Required
Experience with EPIC Financial and/or Clinical Modules, Preferred
Must be comfortable utilizing MS Office suite (i.e. MS Word, Outlook, Excel, PowerPoint, ect.)

Other Requirements:
Excellent interpersonal, communication, presentation and analytical skills are required. Understanding of Crossing Rivers Health operations and medical terminology is a plus
Required Documents
Applicants will need to submit the following documents during the application process.
Cover Letter
Resume
3 Professional References
Crossing Rivers Health is an Equal Opportunity Employer. Background and drug testing required.

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